Late Cancellation Policy

Late Cancellation Notice

We value the opportunity to provide you with the highest quality of care. To Ensure we can continue offering timely appointments, we kindly request your cooperation in adhering to our late cancellation and failed to attend policy. We understand that unforeseen circumstances may occasionally require last minute changes to your appointments.

To ensure we can continue to provide timely treatment to all our patients, we kindly ask that you notify us at least one business day in advance if your scheduled appointment becomes inconvenient. This notice allows us to allocate the time to another patient who may need urgent attention.

Policy details:

• Notice period: A minimum of 24 business hours is required to reschedule or cancel an appointment.
• Missed appointment fee: Failure to provide the required notice or fail to attend a scheduled appointment will incur a charge of £48.00.
• Applicability: This policy applies to all patients, including those on *Denplan
• Deposits: Any deposits paid will be deducted from the total treatment cost and are fully refundable if cancellation or rescheduling is requested with at least one business days notice.

While we understand that emergencies can happen. In such cases, please reach out as soon as possible. Exceptions may be granted at our discretion.

If you have any questions or concerns, please don’t hesitate to contact us. Thankyou for your understanding and continued support.

*Denplan patients who miss a check-up or Hygiene appointment may pay a private fee or wait until the next scheduled appointment.

This policy was reviewed and implemented on 11/09/2025

This policy and relevant procedures will be reviewed annually and are due for review on 11/09/2026 or prior to this date in accordance with new guidance or legislative changes.